Refund policy
Last updated: July 09, 2026
At Boisea, we want you to love your purchase. If something isn't right, we're here to help.
30-Day Return Window
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:
- The product must be unused and in the same condition that you received it
- It must be in its original packaging
- You must have proof of purchase (order confirmation or receipt)
Please note: because our brushes are personal care products, items that have been used or show signs of use cannot be returned or exchanged, for hygiene and safety reasons. This applies to opened and used products regardless of the reason for return.
How to Start a Return
To request a return, please email us at contact.mg.hq@gmail.com with:
- Your order number
- The reason for your return
- A photo of the product (unused, in original packaging)
Once we review and approve your request, we will send you instructions on how and where to send your item.
Return Shipping
Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from it, but it will not be reimbursed either.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original payment method within a reasonable timeframe. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 30 days of delivery at contact.mg.hq@gmail.com with your order number and a photo of the issue. We will work with you to resolve it as quickly as possible.
Non-Returnable Situations
We cannot accept returns on:
- Items returned after 30 days from delivery
- Items that have been used, opened, or show signs of wear (unless defective)
- Items without original packaging
Questions?
If you have any questions about our Return & Refund Policy, please contact us at: