Shipping policy

Last updated: June 11, 2026

Thank you for shopping with Boisea. Please read our shipping policy below for information about processing times, delivery times, and order cancellations.

Order Processing Time

All orders are processed within 7 business days of purchase. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there will be a significant delay in the processing of your order.

Shipping Time

Once your order has shipped, delivery within Canada typically takes 5-12 business days, depending on your location and local customs processing.

Please note that shipping times are estimates and are not guaranteed. Delays can occasionally occur due to customs, carrier delays, or other circumstances outside of our control.

Order Not Shipped Within 7 Days

We take our processing commitment seriously. If your order has not shipped within 7 business days of purchase, you are entitled to contact us to cancel your order for a full refund, no questions asked.

To request a cancellation under this policy, please email us at contact.mg.hq@gmail.com with your order number.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties, and Taxes

Boisea is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Boisea is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or us directly at contact.mg.hq@gmail.com to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Questions?

If you have any questions about our Shipping Policy, please contact us at:

contact.mg.hq@gmail.com